Bluetooth Connection Troubleshooting

Ensure that the POINT app is downloaded

1. The Point app is necessary to connect to POINT
   
2. Users will occasionally download the Scale-Tec Scale app by mistake
   
3. Available in the Google Play Store
   

Turn on Bluetooth

1. Go to settings and turn on Bluetooth
   

Turn on Location Services

1. Go to settings, then Biometrics and Security, scroll down to privacy and turn on Location services
   

Close the POINT app and reopen

1. Press the recents button and then swipe the app to close

Restart the device

1. Hold the lock button until power options appear, then choose restart
   

Delete the POINT app and reinstall

1. Touch and hold the POINT app until options appear, then choose uninstall
   
2. Go to the Google Play Store and search Scale Tec POINT
   
3. Install the POINT app and login to your account