Submitting a Warranty Claim

Submitting a Warranty Claim

Scale-Tec Warranty Claim Process


Scale-Tec provides a comprehensive manufacturer's warranty for its products.   Attached to all invocing is the terms and conditions of sale, which includes Limited Equipment Warranty statement.  For reference, please refer to your invoicing for the agreed to Terms and Conditions of Sale, and applicable limited equipment warranty statement.   Here is a link to a help article for a general reference of Scale-Tec's Terms and Conditions of sale.

Who can Submit a Warranty Claim?


Warranty Claims can only be submitted by the original purchaser of the Scale-Tec Product.   This may mean you need to submit the warranty claim through your local dealer, or distributor of Scale-Tec product.

What is needed to Submit a Warranty Claim?


1.  A Call into our support team to properly diagnose the issue, a reference number for the warranty claim will be provided.

2.  A proof of purchase of the item (Original receipt or invoice showing purchase of the item)

3. Submission of a Claim Form, sent to Scale-Tec along with the defective product,  which can be downloaded within this article, printed, and filled out.

What to expect when processing a warranty claim:


1.  Scale-Tec will work to process your warranty claim within 7-14 business days.

2.  If warranty claim is valid, Scale-Tec will provide a replacement item.

3.  Customer will pay for shipping charges of the replacement item.

4.  If warranty claim is not valid, an $80 diagnostic fee will be charged, however it will be waived if a replacement item is purchased by the customer.

5.  Labor reimbursement is not covered under the Scale-Tec warranty.

DOWNLOAD THE CLAIM FORM BELOW TO SUBMIT A WARRANTY CLAIM

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