Scale-tec Support Center



Visit Knowledge Base

Browse through our collection of articles, user guides and FAQs.


My Tickets

View your previous tickets; know their statuses and solutions.


    • Recent Articles

    • Force Restarting an Apple Device

      Force Restarting your Phone or iPad iPhone or iPad with Face ID, iPhone SE (2nd Generation), iPhone 8 or iPhone 8 Plus Step 1: Press and then quickly release the Volume Up button Step 2: Press and then quickly release the Volume Down Button Step 3: ...

    • Updating POINT for PROX

    • How To Adjust Digi-Star EZ2 Series LCD Brightness

      How To Adjust Digi-Star EZ2 Series LCD Brightness If you turn on your Digi-Star EZ2 Series scale head & it gets dim after passing "HELLO"; here is how to adjust the dim setting.  Step 1: Press the Select key until you see the word "DIMMER" Step 2: ...

    • How to Adjust the PROX™ Laser Settings

      To change the settings of the PROX™ sensor, you will first need to unlock the buttons on the face of the sensor.  Please contact a product support specialist at Scale-Tec by calling 888-962-2344 and we will guide you through unlocking the buttons on ...

    • PROX™ System Installation

      PROX™ system installation In this video you will learn the following: Magnetic installation of the PROX sensor. Installation of the unload status light. Cable connections and installation considerations.  How to aim the PROX™ laser at your truck or ...